Shipping policy
Thank you for shopping at shopmicasg.shop.
This Shipping Policy explains how orders placed through our online store are processed, shipped, tracked, and delivered within the United States.
For shipping, delivery, or order-status questions, please contact:
Email: info@shopmicasg.shop
1. Free Standard Shipping
shopmicasg.shop provides FREE STANDARD SHIPPING on all orders.
There is no minimum purchase requirement for our standard free-shipping service unless a specific promotion or product page clearly states otherwise.
Customers will not be charged a standard shipping fee for eligible orders shipped within the United States.
If optional expedited or express shipping is offered, any applicable additional charge will be clearly displayed at checkout before the order is submitted.
2. Order Processing Time
Orders are normally processed within:
1–3 business days
Processing begins after successful payment confirmation.
Order processing may include:
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Payment verification;
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Inventory confirmation;
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Product preparation;
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Quality checks;
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Packaging; and
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Shipment preparation.
Orders placed during weekends or U.S. public holidays will generally begin processing on the next business day.
During major promotional periods or unusually high order volumes, processing may occasionally take longer. If a significant delay is expected, we will make reasonable efforts to notify the customer.
3. Estimated Delivery Time
After an order has been dispatched, standard delivery within the United States is estimated at:
5–8 business days
The typical overall delivery timeframe is therefore approximately:
6–11 business days from order placement
Delivery estimates are provided in good faith and are not guaranteed delivery dates.
Actual delivery times may vary depending on carrier operations, destination, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.
4. Shipping Destinations
We currently ship to addresses within the United States.
Customers must provide a complete and accurate U.S. delivery address during checkout.
We do not currently offer standard shipping to international destinations.
5. Shipping Charges
Standard shipping within the United States is free for all eligible orders.
If an optional expedited shipping method is available, the applicable shipping charge will be displayed at checkout before payment is completed.
No additional standard shipping fee will be charged after an order has been successfully placed unless the customer separately requests an optional paid shipping service.
6. Order Confirmation
After an order is successfully placed, an order confirmation may be sent to the email address provided during checkout.
Customers should review the confirmation carefully and contact us promptly if any important information appears to be incorrect.
For order-related assistance, contact:
7. Shipping Confirmation and Tracking
Once an order has been processed and dispatched, tracking information may be sent electronically to the email address associated with the order.
Tracking information may take some time to become active after the package is transferred to the carrier.
A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.
Customers should retain their tracking information until the order has been successfully delivered.
8. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify:
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Full name;
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Street address;
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Apartment, suite, or unit number;
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City;
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State;
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ZIP code; and
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Any applicable delivery instructions.
Incomplete or incorrect information may result in delivery delays, unsuccessful delivery, or return of the package.
9. Address Changes
If you need to change your shipping address after placing an order, contact:
as soon as possible.
We will make reasonable efforts to update the address before the order enters fulfillment or is handed to the carrier.
However, an address change cannot be guaranteed once processing has begun or the package has been dispatched.
If the order has already been shipped, customers should not assume that the carrier can redirect the package.
10. Multiple Shipments
An order containing multiple products may occasionally be divided into separate shipments for logistical or fulfillment reasons.
When this occurs:
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Packages may arrive on different dates;
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Each package may have a different tracking number; and
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Receiving one package does not necessarily mean the entire order has been delivered.
No additional standard shipping charge will be imposed simply because we divide an order into multiple shipments.
11. Delivery Attempts
Depending on the carrier and destination, delivery may involve:
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Delivery to the specified address;
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Safe delivery where permitted;
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Delivery to a designated collection location;
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Redelivery attempts; or
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Temporary holding at a carrier facility.
Customers should follow reasonable carrier instructions when a delivery attempt is unsuccessful.
12. Delivery Delays
Although we aim to meet the estimated delivery timeframe, delays may occasionally occur because of circumstances such as:
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Severe weather;
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Carrier delays;
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Transportation disruptions;
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U.S. public holidays;
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Peak shipping periods;
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Incorrect or incomplete delivery information;
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Security screening;
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Carrier facility disruptions; or
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Other circumstances beyond our reasonable operational control.
If your order is materially delayed, please contact:
We will review the available order and tracking information and provide appropriate assistance.
13. Lost or Missing Packages
If tracking information indicates that a package may have been lost before delivery, please contact us with your order number and tracking information.
We will review the available fulfillment and carrier information and determine an appropriate resolution based on the circumstances.
Depending on the situation, a resolution may include:
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Replacement;
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Reshipment; or
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Refund.
If tracking shows that a package was delivered but you cannot locate it, please first check:
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Your mailbox or usual delivery area;
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Around your property;
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With household members;
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With building management or reception, where applicable;
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With neighbors, where appropriate; and
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Any delivery photograph or carrier notification.
If the package remains missing, contact us so we can review the delivery information.
14. Damaged Packages or Products
If your package or the products inside arrive damaged, please contact us as soon as reasonably possible.
Where available, provide:
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Order number;
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Description of the damage;
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Photographs of the outer packaging;
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Photographs of the damaged product; and
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Any relevant delivery information.
Please retain the product and packaging while the matter is being reviewed where reasonably practical.
Damaged or defective products are handled in accordance with our Return & Refund Policy.
15. Incorrect or Missing Products
If you receive an incorrect product, or if an item appears to be missing from your order, contact:
Please provide your order number and details of the issue.
If the order was divided into multiple shipments, please check the available tracking information first.
Where an error is confirmed to have been caused by us, we will provide appropriate return, replacement, reshipment, or refund instructions without imposing ordinary change-of-mind return costs.
16. Failed Delivery and Returned Packages
If a package cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal by the recipient, or failure to collect the package, the carrier may return it to us.
If a package is returned to us because of information or circumstances attributable to the customer, we may contact the customer to determine whether redelivery is possible.
Where permitted by applicable law, reasonable additional shipping or redelivery costs caused by customer-provided incorrect information or other customer-related circumstances may be the customer's responsibility.
If the delivery problem resulted from our error, we will not impose customer charges for correcting that error.
17. Order Cancellations Before Shipment
If you wish to cancel an order, contact:
as soon as possible.
We will make reasonable efforts to process cancellation requests before the order is dispatched.
Cancellation cannot be guaranteed once an order has entered fulfillment or has been handed to the carrier.
If an order has already been dispatched, the customer may need to receive the package and follow the applicable return procedure under our Return & Refund Policy.
18. Returns and Refunds
Returns, exchanges, and refunds are handled according to our separate Return & Refund Policy.
For change-of-mind returns, return shipping responsibilities and eligibility requirements are determined by that policy.
Nothing in this Shipping Policy is intended to limit any consumer right or remedy that cannot legally be excluded under applicable law.
19. Customer Responsibilities
Customers are responsible for:
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Providing accurate delivery information;
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Monitoring tracking information where available;
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Responding to reasonable carrier delivery instructions;
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Collecting packages when carrier collection is required; and
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Contacting us promptly when a significant shipping or delivery problem occurs.
Customers should retain order confirmations and tracking information until the order has been successfully delivered.
20. Policy Updates
We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, fulfillment procedures, or applicable legal requirements.
The current version will be published on shopmicasg.shop.
Changes will not retroactively reduce rights or remedies applicable to an order that has already been accepted where prohibited by law.
21. Contact Us
For questions regarding shipping, tracking, delivery delays, lost packages, damaged packages, or other delivery-related matters, please contact:
shopmicasg.shop
Email: info@shopmicasg.shop
Please include your order number whenever contacting us about an existing order.
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