Refund policy

This Return and Refund Policy applies to purchases made through shopmicasg.shop.

For return or refund enquiries, please contact:

Email: info@shopmicasg.shop

1. 30-Day Return Policy

We accept eligible returns requested within 30 calendar days after delivery.

To qualify for a return:

• The return request must be submitted within 30 calendar days after delivery.

• The product must be substantially unused and in resalable condition.

• The product should include its original accessories and components.

• Original packaging should be included where reasonably available.

• Proof of purchase must be provided.

• The return must follow the return instructions provided by our customer service team.

Please contact info@shopmicasg.shop before sending any product back.

Do not send products to an address obtained independently from a shipping label or parcel. You must receive return instructions from us before shipping a return.

2. Return Conditions

Returned products should be in substantially the same condition in which they were received, except where the return is due to a defect, damage, incorrect item, or other issue for which the customer is not responsible.

For change-of-mind returns, we may refuse the return if the product has been materially used, altered, damaged, or otherwise rendered unsuitable for resale, to the extent permitted by applicable law.

3. Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within 30 calendar days after delivery, provided the product meets the return conditions described in this Policy.

For change-of-mind returns:

• The customer is responsible for return shipping costs.

• The original shipping cost, if any, is generally not refundable.

• The product must meet the applicable return conditions.

• No restocking fee will be charged.

4. Non-Returnable Items

Subject to any rights that cannot legally be excluded, change-of-mind returns may not be available for:

• Personalized or customized products.

• Products made specifically for the customer.

• Perishable products.

• Personal-care or hygiene-sensitive products that have been opened or used.

• Products that cannot reasonably be resold for health or hygiene reasons after opening.

• Gift cards.

• Digital products after delivery or access, where applicable.

• Products damaged through misuse, neglect, accident, improper handling, or unauthorized modification by the customer.

These exclusions apply only to voluntary change-of-mind returns and do not limit rights or remedies that cannot legally be excluded.

5. Damaged, Defective, or Incorrect Products

Please contact us if your product:

• Arrives damaged;

• Is defective or faulty;

• Is materially different from its description;

• Is the wrong product;

• Is missing material components; or

• Otherwise does not conform to the order.

Please email info@shopmicasg.shop and include your order number, a description of the issue, and photographs or video where reasonably helpful.

If the issue is confirmed to be our responsibility, we will provide appropriate instructions for a return, replacement, or refund.

6. Return Shipping for Damaged or Incorrect Products

If a product is defective, damaged before delivery, incorrectly supplied, or otherwise affected by an error on our part, we will provide appropriate return instructions.

Where appropriate, we may provide a prepaid return label or reimburse reasonable return shipping costs.

Customers will not be required to bear return shipping costs for an issue caused by our error where applicable law requires otherwise.

7. Return Authorization

Before returning any product, contact:

info@shopmicasg.shop

If your return is approved, we will provide the applicable return instructions and return address.

Products returned without following our instructions may experience processing delays.

8. Return Inspection

Once a returned product is received, we may inspect it to confirm that it meets the applicable return conditions.

For change-of-mind returns, a refund may be refused if the product has been materially used, damaged, altered, or otherwise returned in a condition that does not satisfy the requirements of this Policy, to the extent permitted by applicable law.

This does not limit any rights or remedies that cannot legally be excluded for defective, damaged, or incorrectly supplied products.

9. Refund Amount

For an approved full return, the refund will generally equal the amount actually paid for the eligible returned merchandise.

If a discount, coupon, promotion, or other price reduction was applied to the order, the refund may reflect the discounted amount actually paid.

Return shipping costs paid by a customer for a change-of-mind return are generally not refundable.

10. Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

If the original payment method cannot reasonably receive the refund, we may contact the customer to arrange an appropriate alternative refund method.

We will not require a customer to accept store credit instead of a monetary refund where applicable law requires a monetary refund.

11. Refund Processing Time

For an approved refund, shopmicasg.shop will issue the refund to the original payment method within 7 business days after the refund is approved.

After we issue the refund, the time required for the funds to appear in the customer's account may vary depending on the customer's bank, card issuer, payment provider, or other financial institution.

12. Exchanges

Where appropriate, customers may request an exchange.

Exchange availability depends on product availability and the circumstances of the return.

If the requested replacement product is unavailable, we may provide an appropriate refund instead.

13. Sale and Promotional Items

Sale, clearance, and promotional products are eligible for return under the same 30-calendar-day return period, unless a specific product or promotion clearly states otherwise before purchase.

Discounted pricing does not by itself remove any rights or remedies that cannot legally be excluded.

For change-of-mind returns, the standard return conditions in this Policy continue to apply.

14. Order Cancellations

If you wish to cancel an order, contact:

info@shopmicasg.shop

as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped.

Cancellation cannot be guaranteed once an order has entered fulfillment or has been dispatched.

If an order has already been shipped, the customer may need to receive the order and follow the applicable return procedure.

15. Missing or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

info@shopmicasg.shop

We will review the available order and tracking information and provide appropriate assistance.

If a package is confirmed to be lost before delivery, we may provide a replacement, reshipment, or refund depending on the circumstances.

If tracking shows that a package was delivered but cannot be located, we may request that the customer check the delivery location and contact the carrier where appropriate before further investigation.

16. Return Fraud and Abuse

We reserve the right to investigate suspected fraudulent, abusive, or dishonest return activity.

This may include repeated claims that are inconsistent with available order, product, payment, or delivery information.

This provision does not limit any legitimate rights or remedies that cannot legally be excluded.

17. Customer Responsibilities

Customers are responsible for:

• Providing accurate order and contact information;

• Following return instructions;

• Packaging returned products reasonably securely;

• Providing requested proof of purchase; and

• Retaining return tracking information where applicable.

We are not responsible for returns that are lost in transit when the customer chooses and pays for the return shipping service and cannot provide reasonable evidence that the product was shipped.

18. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes to our products, return procedures, business practices, or applicable legal requirements.

The version applicable to an order will generally be the version in effect when the order was placed, unless a later version provides greater rights or is required by applicable law.

19. Applicable Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded under applicable U.S. law.

Where applicable law provides a customer with rights that differ from this Policy, those legally required rights will apply.

20. Contact Us

For returns, refunds, exchanges, damaged products, defective products, incorrect orders, or other order concerns, please contact:

shopmicasg.shop

Email: info@shopmicasg.shop

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.